Returns and Shipping

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange or a refund. To be eligible for a return, your item must be unused, in the same condition that you received it and in its original packaging. 

Hygiene and our customers’ safety is super important, so certain items can’t be returned for refunds including - 

  • Face and Body products if opened, used for protective seal is not intact
  • Underwear and other intimate items
  • Pierced jewellery 



  • Gift Cards and E-Vouchers


To make a return, you should mail your item to : CHAPTER, 15 Park Street, Leamington Spa, CV32 4QN

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item back to us, you should consider using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item. 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection or your refund. If you are approved, then your refund will be processed and a credit will automatically be applied to your original method of payment within a certain amount of days. 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to - CHAPTER, 15 Park Street, Leamington Spa, CV32 4QN

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 
Free UK Delivery on all orders (Tracked and Signed) 

2 working day delivery 


International £9.99 (Tracked and signed)

Free international shipping on orders over £100